FAQ

Frequently Asked Questions

How long does shipping take?

Orders are typically processed quickly and ship with tracking. Delivery timing can vary by destination and carrier.

Do you offer returns?

Puredown offers a comfort-focused trial experience. If a product is not right for you, contact customer service for return help.

How should I care for my bedding?

Follow the care label on each product. Many bedding items benefit from regular fluffing, use with a duvet cover, and gentle cleaning.

How can I contact support?

Email customerservice@puredown.com for product, shipping, or order questions.